Shipping policy
Shipping Policy
Order Processing
All Cavo Dept products are made to order. Please allow 2–5 business days for your order to be produced before it is dispatched.
During busy periods, product launches, promotions, or seasonal demand, processing times may be slightly longer.
Shipping Times
Once dispatched, estimated delivery times are:
- United Kingdom: 2–5 business days
- Europe: 5–10 business days
- International: 7–15 business days
Please note that these are estimates and delivery times may vary depending on the destination and carrier.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before you complete your purchase.
Order Tracking
Where available, tracking information will be provided via email once your order has been dispatched.
Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by couriers, customs processing, severe weather, public holidays, or other circumstances outside our control.
Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout. We cannot be held responsible for orders shipped to an incorrect address provided by the customer.
Damaged or Lost Orders
If your order arrives damaged, defective, or appears to be lost in transit, please contact us within 14 days of the expected delivery date at xevelinakx@gmail.com and we will work to resolve the issue as quickly as possible.
Contact
For any shipping-related enquiries, please contact us at:
xevelinakx@gmail.com